Accessibility

Accessibility

Access to Jam Jar Cinema

Jam Jar Cinema is now fully accessible following the installation of our lift. When you enter through our new main entrance (next to the post box), turn right at the bottom of the stairs to access the lift. Please be patient, our lift is slow and steady!

Our expansion also means we now have unisex accessible toilet, with support bars for wheelchair users and guests with ambient support needs. The toilet is radar key operated and should you not have your own please ask a member of staff.

Once inside the cinema, the foyer, box office, lounge bar, toilets and screens are all on the same level. If you want to be on the flat in the screen, we can accommodate that in both screens 1 and 3. We also have specific bays for wheelchair users in screens 1 and 3. For more information or advice booking accessible tickets, please email info@jamjarcinema.com.

Carers Card

If you are in receipt of the disability living allowance or attendance allowance or are registered blind, you are entitled to a free cinema ticket for the carer accompanying you. You just need to apply for a Cinema Exhibitors’ Association Card (either collect a form from the cinema or go to ceacard.co.uk) and show it when you come to the cinema.  Please note this is not available for all Special Events.

As part of the CEA Card scheme, card holders are entitled to one free ticket for each paid admission. If you're booking seats online and wish to book a free carers ticket, then make sure you select 'carer'. 

Disabled Parking

Parking is limited near the cinema and we have no designated disable parking. There is good availability on an evening on the streets where parking is free. During the daytime the private car park above the mall is a good spot. Make sure you check the opening hours and there is a cost to park here. We do ask people not to park on the double yellow lines in front of the cinema as it needs to be kept clear for the emergency services in case of an emergency.

Accessibility Aids

We have a Dolby Fidelio system which works in screens 2 & 3 at Jam Jar Cinema. For most films this system is able to play audio description for those patrons with sight loss. It is also able to play a "Hard of Hearing" track for users who may benefit from this. It removes a lot of the background audio and plays the dialogue louder.

Cinemas are by their nature fairly dark places and we recognise that this can cause an issue for those with limited sight. Please ask at the box office if you would like to be shown to your seat. We welcome guide dogs, please ask for a bowl of water if you require one. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. Please let us know in advance if you can. The cinema does have emergency lighting and glow in the dark strips on the screen stairs.

Dolby Fidelio receivers are free to use, just ask for one at the box office/bar.

Accessible Screenings

We have a long history of supporting subtitled, autism friendly/relaxed, silver screenings and bring in baby screenings. Please ask at the box office for when these screenings take place as they are ususally dependent on what films are screening and also our staff availbility. For example we cannot screen a '15' film to a bring in baby screen. Our relaxed screenings tend to be more focused on family friendly content, if those films are not showing we host less relaxed screenings. It is our policy to host subtitled screenings when working people are able to see them so typically these are weekends, midweek evenings or early evenings.

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