ACCESSIBILITY

We try to welcome everyone to our cinema. Unfortunately, access to the cinema is via 18 steps from street level and their is no lift. We have completed a full study and it is not possible to install a lift or stair lift into the building. To discuss any particular needs, please email info@jamjarcinema.com.

Once inside the cinema. The foyer, box office toilets and screen are on the same level. If you want to be on the flat in the screen, Row A+B are on the same level.


Carers Card

If you are in receipt of the disability living allowance or attendance allowance or are registered blind, you are entitled to a free cinema ticket for the carer accompanying you. You just need to apply for a Cinema Exhibitors’ Association Card (either collect a form from the cinema or go to ceacard.co.uk) and show it when you come to the cinema. Please note this is not available for Special Events, only films.


Disabled Parking

Parking is limited near the cinema and we have no designated disable parking. There is good availability on an evening on the streets where parking is free. During the daytime the private car park above the mall is a good spot. Make sure you check the opening hours and there is a cost to park here. We do ask people not to park on the double yellow lines in front of the cinema as it needs to be kept clear for the emergency services in case of an emergency.


Hearing Impaired

We regularly programme special subtitled screenings. As a single screen venue we are fairly limited but there is normally at least one a month and these are advertised in our main programme and on the What's On page. We are looking to secure funding towards a headphone system so that all of our screenings can be suitable for people who are hard of hearing. Please note that we do not have an induction loop as the sound is not amplified, just the audience eating popcorn!


Visually Impaired

Cinemas are by their nature fairly dark places and we recognise that this can cause an issue for those with limited sight. Please ask at the box office if you would like to be shown to your seat. Likewise, we recommend booking in Row B on the flat in case you need to see yourself out to the foyer or toilet. We welcome guide dogs, please ask for a bowl of water if you require one. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. Please let us know in advance if you can. The cinema does have emergency lighting and glow in the dark strips on the screen stairs. 

The headphone system we are trying to secure will also enable an audio description facility for most of our digitally projected films. Audio description (AD) works through a special headset, giving people with visual impairments additional commentary on the film in between the actors’ dialogue. This facility does not interrupt the sound or cinematic experience for the rest of the audience. We will update here if we are fortunate in securing the funding for this.