FAQ's
FAQ's
Don't panic, the seats are actually held for 30 mins in case things go wrong. Sometimes the site crashes when the internet drops, if you try in 30 minutes they should be available again. Otherwise you can pop into the cinema during our opening hours. You will only have been charged if you received a Paypal confirmationDon't panic, the seats are actually held for 30 mins in case things go wrong. Sometimes the site crashes when the internet drops, if you try in 30 minutes they should be available again. Otherwise you can pop into the cinema during our opening hours. You will only have been charged if you received a Paypal confirmation.
We have a single seat policy, sometimes this can be really annoying if there is only a set of 3 seats left and you want to book 2 seats and likewise if you want to book a single seat and there is only pairs left. But it actually saves us a fortune. It's our policy to maintain this as it also enables the most people to be able to come and see a film. If this happens to you, you can either book them in house or book all 3 and we will refund you the single seat when you come into the venue.
Our online sales site has been operational 99.8% of the time this year. If you do notice a problem, please let us know. However, if the site appears to be crashing after choosing seats this normally means that you may be leaving a single seat whilst booking. Depending on which browser you are using it may not display a notice.
We believe that cinema should be accessible to all - just like it was when you used to be able to get in with a Jam Jar! Unfortunately, the world we life in doesn't allow such things but we proudly did away with age based and job based pricing in 2019. We became England's first 'Pay As You Please' cinema. So we have 3 tiers, where you get to choose what's right for your financial situation. We aim for an average ticket price of Tier 2. Currently this is £9.
However, we get that some people might need to pay less. Or they may want to. You could be far off from payday, or you might not have one coming. You might be getting dragged along to a film you don't want to see with a friend. You might want to pay less for a child, a student or a pensioner that's fine- we ask you to pay Tier 1 currently £8.
Similarly, You might be a bit flush this month or you might be booking an age in advance for a film the day it goes on sale. You might have a big pension or a great paying job. You may just think "it's more expensive to go to a multiplex or another boutique cinema, why should I pay less" - we ask you to pay a little more - Tier 3 currently £11.
There is no difference in your seating inside the auditorium and there is no judgement what you pay - just great cinema!
We review prices quarterly and the more people pay at the tier 3, the more we can afford to subsidise tier 1Insert your text here
Owing to changes in data protection law we don't have an in-house telephone. To book via the telephone would cost an extra £2.50 a ticket so we don't do it. If you have a general enquiry you can email in below or pop in and see us. Our online box office is open 24hrs and the venue's box office is open 40hrs per week.
Q "Do you sell Gift Vouchers?"
We certainly do. They are available as a physical gift card from the box office and can be charged with any amount from £5 upwards. We also are able to email e-gift cards via the website. You can send an email to yourself or straight to a gift recipient. The receive an email with a QR code which they can bring in to the venue or they can book online with the little gift card code printed on it - just like our physical cards. We also run a premium membership scheme which is very popular and includes 2 free tickets and a year's worth of discounts. See our friendships page for more details.
Q "I've changed my mind, can I get a refund?"
All of our tickets are non-refundable. Members (standard & premium) at the time of booking; can exchange their tickets for another show or get exchange credit added to their account up to 48 hours before a show starts. To do this sign into your account, click on the booking and you'll see an option to refund or credit. If you can't make a screening, please feel free to pass your tickets on to someone else. We no longer can resell seats so please pass them on - we want people to come to the pictures! All screenings in the 5 weeks prior to Christmas Eve are non refundable and non exchangeable and exempt from our members exchange scheme
Unfortunately, we are unable to reserve seats, we can only sell seats online or in house.
Yes, we do, but these are first come first served on a quarterly allocation. As a social enterprise we donate over £5,000 a year to good causes. Owing to demand we currently please email requests to info@jamjarcinema.com
We know that lots of our visitors like to choose a seat when they book. Lots of returning visitors start to get a favourite seat and we will try to give you that seat where we can. On a very rare occasion we might not be able to and likewise from time to time there may be screenings and special events where it is General Admission but 99% of the time it is allocated seating and you can choose your seat when booking.
Q "When do the cinema doors open?"
Our cinema and foyer bar are always open a minimum of 30 minutes before the advertised showing times. The screen itself is normally open no less than 15 minutes before the advertised time of the screening. Please don't go into the screen if the doors are closed. We also place opening hours on the front door for your convenience.
Q "What if I arrive early?"
Don't worry if you arrive early. There is a foyer coffee bar and lounge. Most people do come early and sit with a drink and chat with friends. We have a really good coffee machine and are fully licensed (and our bar is surprisingly affordable).
Q "Do you sell Popcorn? Is it expensive?"
We HATE how much some venues charge for food and drink. We only sell price marked bags of sweets and popcorn, typically they are just £1.25 or £2.30 each. Food and drink sold by ourselves are permitted into the screen.
Q "Can I bring my own Food and Drinks?"
Unfortunately, only food and drinks from ourselves are permitted into the screen. This is for a number of reasons but most notably it keeps the place as pristine. If you are attending a public screening no food or drinks are permitted into the foyer space if not purchased from ourselves. There are a variety of fantastic restaurants in the town we encourage you to visit.
Q "Are mobile phones permitted in the screen?"
We ask our customers to not use a mobile phone or similar devices inside the screen. Ideally we ask you to turn it off or at least to the silent mode. Please do not email, acknowledge texts or make calls inside the screen. In a black room a screen is really bright! You will be asked to stop by one of the ushers as we are vigilant against film piracy and we periodically check the screen for potential recording devices. If you continue to use your phone you will be ejected from the screening without a refund.
